Frequently Asked Questions
Everything you need to know about shopping with TWOOBS.
What materials are TWOOBS made from?
We are proud to be 100% vegan and PETA-approved. Our footwear is crafted from high-quality recycled materials and animal-friendly synthetics to ensure both style and sustainability.
How do I find my correct size?
We recommend checking our detailed Size Guide available on each product page. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping can take between 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Can I wash my TWOOBS?
Yes! Most of our styles are water-friendly. We recommend a gentle hand wash with mild soap and letting them air dry in the shade to keep them looking brand new.
Do you offer carbon-neutral delivery?
Yes, we partner with couriers who provide carbon-neutral shipping options to minimize our environmental footprint as part of our commitment to the planet.